On Sunday, I placed an order from Getir Market, formerly known as Mirhas 7 Market. Initially, I paid with my credit card, but received an error message indicating "payment not received." Then I tried again with my Papara account card, and while the money went through, the order did not. When I checked, I discovered that my credit card and Papara account had been charged despite the fact that I had not placed an order. The live support crew alerted me of a system malfunction. They informed me that the card authorization and the charge on my Papara account would be returned the same day, but no refund was issued. I phoned live help several times, and they always assured me that the reimbursement would be processed. On Monday, I called the call center, and they recorded my card details. Today is Thursday, and I still have not received my return. I now believe that the level of service at Getir has deteriorated.
I made a substantial purchase on Getir. When my order failed to arrive the following day, I became aware that something was amiss. I tried to seek assistance, but received no reply. After three days, I made another attempt. If I hadn't taken the initiative to follow up, I would have lost my money. T...
Getir, a Turkish delivery platform, fails to return my payment even though my order has been delivered completely wrong. On March 29 I ordered food from Popeyes. My food order was mixed up and someone else's order has been delivered. Even though I contacted Live Support of Getir, they could not cont...
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
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