Yesterday, I ordered ice and a few other products from GETIR. The reason I made the basket was to reach the minimum basket amount for ice, but the ice arrived melted, so I literally bought water that wouldn't be worth as much as a PET bottle by paying 37 TL. Then I called the customer representative and after being on hold for about 10 minutes, I connected to the line and expressed my complaint. They put me on hold. After waiting for two or three minutes, they hung up on me. Then I called again and while I was explaining my problem to the customer representative, they hung up on me again. My line is definitely receiving good reception from Turkcell and it has full reception. Then I connected to live support via the application, but after explaining my problem there, I still did not receive a response. Lastly, I tried to return it via the bot, it was making me return the products one by one, so I chose ice first, then other products. A product was refunded. Getir has seriously damaged the quality and I want a full refund for the products I returned. Such irresponsibility cannot be possible.
I placed an order on Getir where there was a promotion: spend ₺400 and get ₺200 off. I ordered items totaling ₺409, including ₺209 for selected items and ₺40 for shipping. I expected to pay around ₺249 in total, but I was charged ₺288. When I tried to address this through live support, I received no...
I placed an online grocery order with GETİR, spending a total of ₺1000, but one of the products—worth ₺250—was never delivered. I contacted their so-called “Solution Center,” and after waiting over 12 hours, they got back to me only to say they had spoken with the courier and their storage team, and...
Getir, a Turkish delivery platform, fails to return my payment even though my order has been delivered completely wrong. On March 29 I ordered food from Popeyes. My food order was mixed up and someone else's order has been delivered. Even though I contacted Live Support of Getir, they could not cont...
Two months ago, I received a stale product in my order and demanded a refund from Getir's customer support. They ignored me for two weeks, claiming they were trying to contact the company. The representatives were reluctant and gave forced remarks. Today, with my most recent Getir order, the eggs cr...
Hello, I ordered 4 Sufle and 2 ice creams from Burger King through the Getir app last night. The Sufle desserts they brought were like jelly. The chocolate had melted, and just looking at them made me feel sick. It went wrong in every way. I tried to talk to Getir about the problem, but I couldn't r...
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