The order was placed through Getir by my daughter. Despite calling customer service immediately, we were told the order could not be canceled because the restaurant had already started preparing it. Strangely enough, the supposedly "prepared" order arrived a full 40 minutes later. When I mentioned this to the delivery person, they admitted, "It was just prepared, and I brought it." Additionally, the order was incorrect. Although I ordered one spicy and one mildly spicy item, both arrived as spicy. When I contacted customer service again to explain that the product was supposed to be mildly spicy but was overly spicy, they claimed to have checked with the restaurant, which insisted they sent one mildly spicy item. Should I believe my taste or what the restaurant claims? It’s clear that Getir has no control over the restaurants and cannot enforce any standards, leaving customers in difficult situations. With no accountability or action taken, I believe this approach will inevitably lead to losing customers one by one.
My daughter asked me to order a McDonald's hamburger at 22:57 last night. I used the Getir delivery service to place the order. Despite multiple attem...
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
I’ve been a loyal user of Getir, but my recent experiences have left me questioning their reliability. My orders keep getting cancelled, and I’m not getting any clear reasons why. It’s frustrating because it seems like no one is taking responsibility for my food. It’s unsettling to think about who m...
It has been 1.5 hours since I placed an order from KFC through Getir. I’m unable to reach Getir support, and KFC's own customer service isn’t responding either. The store isn't answering, and the order hasn’t even been marked for cancellation. Despite the delivery time being long past, the order sti...
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