I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the delivery was not completed. I tried contacting customer support, but the experience was a joke. No one took my complaint seriously or offered a proper resolution. It seems Getir is not handling cancellations and refunds properly, which is unfair to customers. I want to warn others who use Getir delivery that you need to be careful with your orders in case they are canceled without refunds. The lack of accountability and proper support is concerning. Getir needs to improve its cancellation and refund policies to protect customers.
I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted ...
I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robot...
I made a substantial purchase on Getir. When my order failed to arrive the following day, I became aware that something was amiss. I tried to seek assistance, but received no reply. After three days, I made another attempt. If I hadn't taken the initiative to follow up, I would have lost my money. T...
I canceled my order on Getir, anticipating that the refund would be processed immediately since I made the cancellation right away. Unfortunately, the payment was not credited back to my account at that time. I contacted their support team multiple times and was assured each time that the issue woul...
My address was accurate when I used Getir to make a recent purchase, yet the app displayed the wrong location. Consequently, they notified me that they wouldn't be refunding my payment and canceled the order. In this case, I feel as though I have been treated unfairly. I've used Getir many times bef...
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