I made a purchase through Getir on Sunday, March 24, at 16:38. At 17:13, I received a message stating that my order had been canceled. They claimed the courier attempted to contact me but couldn't reach me. They insisted the issue was with Getir, not the building or the restaurant. When I contacted Getir, they informed me there was nothing they could do and that they were unable to take action once an order is canceled. They also informed me that my order had been discarded. My phone was with me the entire time after I placed the order, so their claim of being unable to reach me is false. This is the first time I've encountered such a careless attitude from Getir. I'm disappointed by the poor quality of after-sales support from a company of this stature. Resolving the issue and ensuring customer satisfaction should be their top priority, not placing blame and disregarding customers.
I placed two orders from Getir. One of them was delivered, but the other one was canceled by the courier, saying they couldn't reach me. However, Getir couriers regularly deliver to my address, so I don't believe they could reach me. Getir has not refunded me for the canceled order, even though the ...
At 11:13 PM on July 24, 2023, I used the Getir app to place an order for Burger King. Even though I had been waiting for over an hour and a half, my order was canceled without any warning. During this whole thing, I tried to get in touch with Getir's customer service, but they couldn't do anything t...
After waiting for minutes, I received someone else’s order instead of my own. I immediately contacted Getir’s customer service, expecting a quick resolution. Instead, I was told that I could only get a refund once the wrong items were collected—but no courier was even sent to pick them up! During t...
I placed an order with Getir Large, expecting it to arrive within the specified time. Initially, the app showed that the order was delayed, but later it marked the order as delivered. However, the order never actually arrived. I called customer service multiple times, but each interaction felt robot...
I paid for my order on Getir, waited in the cold on the seaside at 8:56 PM, and my order was canceled while I was waiting at the delivery point. My money hasn't been refunded. The courier was already nearby, but he left without checking his surroundings or talking to me, leaving me stranded. Custome...
Comments