I am a customer of Garanti Bank, and I recently found out that a virtual credit card, a supplementary card, and a primary card were issued in my name without my knowledge or consent. Unauthorised transactions amounting to ₺20,000 were carried out using these cards. I reached out to the bank right away and let them know that those charges weren't mine. Nevertheless, the bank's response indicated that the transactions were processed with a 3D secure code, which I considered to be an unsatisfactory explanation. This situation has been quite frustrating, and despite my attempts to address it, the problem is still not resolved as the investigation continues. I am disappointed by the bank's failure to handle the issue in a timely and efficient manner.
On 09/04/2025, a total of ₺15,000 was charged to my Garanti Bank virtual card in three separate transactions of ₺5000 each, all without my knowledge. I did not create this virtual card—it was generated without my consent. I filed a dispute for these unauthorized charges, but Garanti Bank responded t...
Hello, Today, I received multiple notification messages from Garanti Bank. I immediately called the bank, suspecting that unauthorized transactions were happening. They advised me to close my card, which I did. However, when I asked if they could cancel the transactions, they said they didn't have t...
I became a victim due to a security vulnerability at Garanti Bank, and unfortunately, many others are in the same situation. Without my knowledge, someone accessed my mobile banking account, created two virtual cards, increased my credit limit, and made two separate transactions of ₺4,980 each at a ...
₺14,000 has been taken from my Garanti BBVA account without my consent. I promptly blocked my card and initiated an official dispute as soon as I identified the problem. I felt a wave of relief when the money was returned to my account shortly after. About a month and a half later, I was surprised t...
On May 7, 2025, an unauthorized withdrawal of ₺5,000 was made from my virtual card via Garanti BBVA’s internet banking. On the same day, two additional virtual cards were created without my consent, and another ₺10,000 was withdrawn—bringing the total unauthorized amount to ₺15,000. Although the ban...
Comments