Galabet Deleted My Account Balance and Blamed Me Without Resolving the Issue
Last night, I added funds to my Galabet account and successfully boosted my balance before signing out. Upon returning an hour later, I noticed that my account no longer displayed the ₺34,000 that had been there when I logged out. I reached out to live support, and they stated that I had made bets without my awareness, then suggested that I change my password. I was optimistic about recovering my losses, so I deposited another ₺10,000, but unfortunately, that amount vanished just like the previous one. The site seems to be mismanaging my funds and placing the blame on me for the problem. After a year of using Galabet and understanding the potential ups and downs, I must say this experience has been quite disappointing. My withdrawal amount disappeared, and when I attempted it again, the exact same issue occurred. The issue was not resolved, and I was unfairly blamed for it.
The customer representatives who contacted me are speaking differently, as if they're mocking me. I don't understand where I'm making a mistake. Everyone is taking advantage of our goodwill, giving away 5000 gala points as a gift, as if mocking us, and they've taken our money.
Hello Valued Member, Thank you for your feedback. Detailed information regarding your bets has been provided to you via a call. If you are stating that the bets are not yours, we kindly ask you to change your current password on your Galabet account and activate the TWO-FACTOR authentication system for maximum security on your account. Our current address is always created by writing a number after the GalaBet name. There are absolutely no punctuation marks or dotted letters (ë ä ạ á ẹ ẻ etc.) in the lower, upper, or side parts of the letters in our current address. For your safety, we strongly advise you to be cautious of fake ads and campaigns on any browser and social media. Necessary explanations and information have also been provided to you through a conversation on this subject. Thank you for choosing us, and we wish you a good day. Sincerely, GalaBet Solution Team
