I ordered a product from Fruugo for New Year's, but it arrived extremely late, making it useless for its intended purpose. I now want to return it, but Fruugo provides no clear instructions on how to do so.
I tried contacting customer service, but I can't reach anyone. I even checked with Aras Kargo, and they told me the return shipping fee would be ₺9000—which is absurd! Now, I’m stuck with a product I don’t need, and Fruugo is offering zero support.
I need urgent assistance to process my return properly. Fruugo, respond to your customers and fix this issue! Has anyone else faced this problem? This is unacceptable!
Order Number: 173063957 Order Date: December 4, 2024 Total: ₺369,00 (1 item) I am trying to return a product I purchased from Fruugo, but I am unable to do so. The company provides no proper communication channels and keeps redirecting me elsewhere. I have submitted multiple complaints, yet no one...
I ordered a T-shirt from Fruugo.com and waited one month for delivery. When it finally arrived, I was told that since the item’s value exceeded €30, I needed to fill out a customs declaration. When I went to customs, they informed me that I had to hire a customs broker to complete the paperwork. The...
I ordered a product from Fruugo, which was ₺350 at checkout. When I proceeded to the payment page, an additional ₺100 shipping fee appeared, making my total payment ₺450. There was no indication of any further charges. However, when PTT Cargo delivered the package, they demanded an additional ₺245,...
I placed an order on Fruugo, but after one month, there has been no update, no shipping progress, and no delivery. The item is completely stuck, and despite contacting customer support multiple times, they only respond with generic messages like "Please wait, we are handling it." Meanwhile, there i...
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