I have been using my Franke FDWS 612 D dishwasher for about five years, and I’m extremely disappointed with its durability. After only two years of use, severe rusting began on both the upper and lower racks, and over time they have become completely corroded. In addition, the lower spray arm keeps...
It’s been almost a year, the upper compartment of Franke Dishwasher has never washed properly, and the lower compartment doesn’t clean well either. The service came and checked but didn’t find any technical issue. That means the machine itself is really bad. I wanted to return it, but since Franke s...
The middle burner is the biggest problem — it keeps failing. The service team came three days ago to fix it again. This time, it lit up, but now the igniter won’t stop clicking, so I have to unplug it every time just to stop the noise. Before this, I used another brand’s stove for 15 years without e...
"Thank you very much for your attention."
Franke electric hob stopped working for the second time in just 6 months. Even though it has a 2-year guarantee and the service team said it should be renewed, Franke refuses to replace it and makes me wait more than a month for the spare part to repair it. Horrible experience, poor quality, arrogan...
I own a Franke FDWS 712 XS dishwasher, and the lower basket has completely rusted and disintegrated, which is unacceptable for a product that’s supposed to last for years. What’s even worse is that I have been waiting nearly 11 months for a replacement part from the Edremit service center, and there...
I bought a Franke stove from Özbek Hırdavat in Kayseri, and after it broke, I was told to contact Franke’s authorized service technician, Mr. Y****, for support. I reached out to him, and he informed me that the broken part would be ordered from the factory and the repair would be completed within 6...
I purchased a Franke kitchen faucet three years ago, trusting the brand’s reputation for quality. Unfortunately, I’m now dealing with multiple issues that shouldn’t occur on a premium product in such a short time. First, the coating on the faucet started peeling, and then the water flow decreased dr...
I purchased a kitchen sink from Franke, expecting high quality from such a reputable brand. However, just one week into using it, I deeply regret the decision. Despite handling it with great care, the sink constantly develops unsightly stain marks as soon as it dries. No matter how clean it is, the ...
I own a Franke stovetop, and I’m experiencing a serious safety issue: the knobs get so hot during use that they’re nearly impossible to touch—hot enough to burn your hand. Over time, one of the knobs has even started to melt from the heat. This isn’t just an inconvenience; it’s a real hazard. When ...
After purchasing the Franke FCO 86H oven, we quickly began to notice a major issue during use. From the very first baking sessions, excessive steam started accumulating inside the oven, and water began pooling in the bottom compartment. This continued to happen in later uses, so we contacted technic...
My Franke refrigerator, installed in July 2022, has already broken down in less than three years. I paid more than competing brands expecting superior durability and quality, but Franke has turned out to be a complete disappointment. At first, the authorized service told me that the mainboard was d...
My Franke FDWS712AXS dishwasher has developed peeling and rust on both the upper and lower racks, even though it has been less than five years since I purchased it. This is not acceptable for a premium brand like Franke, which I chose precisely because of its reputation for quality and durability. ...
My Franke fridge stopped working. I called their service, and they came, checked it, and said it needed a new fan. They replaced the fan and charged me for it. However, just 30 hours later, the fridge stopped working again. It keeps turning on and off, just like before. I even made sure there were n...
Three years ago, I purchased all my kitchen built-in appliances (oven, microwave, stove, hood, dishwasher, and even the kitchen sink set) from Franke, trusting the name of such a large company. However, I have encountered a rust issue with my Franke FDW 612 E6P A++ fully integrated dishwasher, espec...
Every two years, the baskets in my Franke dishwasher, which I bought in 2018, start to rot and break. The baskets were changed two years ago, but the same problem has come up again in 2024 because the quality of the materials hasn't gotten better. The local service wants ₺3500 to replace both basket...
My Franke dishwasher baskets are rusted and broken. The wheels are another problem. I have to force them into place every time. I used my previous machine for 18 years and never had such a problem. I had quit my machines just because I bought all my kitchen appliances from Franke. When I called the ...
We purchased Franke's wine cooler with the code "FMY 24 WCR XS | 131.0669.345" in June 2023 and requested installation from an authorized service on 03.06.2023. During the installation, the product was installed without any information or warnings provided, and the warranty certificate was approved....
I've had the Franke FDWS712 dishwasher for approximately 3.5 years, and for more than a year, I've been dealing with rusting problem that appears to be worsening over time. After doing some research online, I learned that many other customers had encountered the same issue, leading me to believe tha...
We bought Franke kitchen products for the house we moved into four years ago. However, after four years, we noticed that the wires of the dishwasher racks had peeled off, and rust was mixing with the washed items. We took pictures and sent them to Franke, but they claimed the fault was ours. Yet, we...
Our Franke refrigerator has malfunctioned annually for the past three years. Despite multiple service calls and requests for a replacement, we continue to experience the same issues. Recent breakdowns have resulted in spoiled food due to extended repair times. Franke's customer service in Turkey has...
I used Franke's oven because I trusted the quality of their products. The oven malfunctioned before the warranty period expired. The bottom heating element was damaged. The service technician arrived, evaluated it, and confirmed that it was malfunctioning. "Let's place an order, it'll arrive within ...
We bought a black granite sink from Franke in March. We began using it in August, and after a month, we noticed these amazing stains all over the plac...
The pump in my Franke dishwasher stopped working after 2.5 years of buying it. Once the warranty was up, we reached out to Franke service to get some original parts and ended up shelling out a pretty penny for the repair. They repaired the pump, but even after the machine came back from the service ...