It’s been almost a year, the upper compartment of Franke Dishwasher has never washed properly, and the lower compartment... doesn’t clean well either. The service came and checked but didn’t find any technical issue. That means the machine itself is really bad. I wanted to return it, but since Franke s
"Thank you very much for your attention."
Franke electric hob stopped working for the second time in just 6 months. Even though it has a 2-year guarantee and the ...service team said it should be renewed, Franke refuses to replace it and makes me wait more than a month for the spare part to repair it. Horrible experience, poor quality, arrogan
My Franke fridge stopped working. I called their service, and they came, checked it, and said it needed a new fan. They ...replaced the fan and charged me for it. However, just 30 hours later, the fridge stopped working again. It keeps turning on and off, just like before. I even made sure there were n
Three years ago, I purchased all my kitchen built-in appliances (oven, microwave, stove, hood, dishwasher, and even the ...kitchen sink set) from Franke, trusting the name of such a large company. However, I have encountered a rust issue with my Franke FDW 612 E6P A++ fully integrated dishwasher, espec
Every two years, the baskets in my Franke dishwasher, which I bought in 2018, start to rot and break. The baskets were c...hanged two years ago, but the same problem has come up again in 2024 because the quality of the materials hasn't gotten better. The local service wants ₺3500 to replace both basket
My Franke dishwasher baskets are rusted and broken. The wheels are another problem. I have to force them into place ever...y time. I used my previous machine for 18 years and never had such a problem. I had quit my machines just because I bought all my kitchen appliances from Franke. When I called the
We purchased Franke's wine cooler with the code "FMY 24 WCR XS | 131.0669.345" in June 2023 and requested installation f...rom an authorized service on 03.06.2023. During the installation, the product was installed without any information or warnings provided, and the warranty certificate was approved.
I've had the Franke FDWS712 dishwasher for approximately 3.5 years, and for more than a year, I've been dealing with rus...ting problem that appears to be worsening over time. After doing some research online, I learned that many other customers had encountered the same issue, leading me to believe tha
We bought Franke kitchen products for the house we moved into four years ago. However, after four years, we noticed that... the wires of the dishwasher racks had peeled off, and rust was mixing with the washed items. We took pictures and sent them to Franke, but they claimed the fault was ours. Yet, we
Our Franke refrigerator has malfunctioned annually for the past three years. Despite multiple service calls and requests... for a replacement, we continue to experience the same issues. Recent breakdowns have resulted in spoiled food due to extended repair times. Franke's customer service in Turkey has
I used Franke's oven because I trusted the quality of their products. The oven malfunctioned before the warranty period ...expired. The bottom heating element was damaged. The service technician arrived, evaluated it, and confirmed that it was malfunctioning. "Let's place an order, it'll arrive within
"Thank you, Ms. Burcu, for getting back to me promptly and for your kindness. They said they would assist at a reasonable price."
my fridge has been giving me such a headache lately, this stupid thing keeps getting all frosty inside, and then water s...tarts dripping everywhere, totally ruining my food! at first, I thought ı got a super fancy built-in fridge to make my kitchen look all cool and stuff. But now, the service guys ar
