I purchased a refrigerator, washing machine, and dishwasher from Arçelik. Two of the items were delivered to me on May 20, 2022, and the third on May 23, 2022; however, the boxes were not opened, nor were the products installed. Despite the fact that installation was carried out almost a year later, on May 9, 2023, and the technical forms from 2022 state only that the products were shipped, the installation date is incorrectly recorded as the delivery date for all items. As a result, my warranty, which should end in May 2026, now shows as ending in May 2025. When I purchased these products, I was told the warranty period would begin from the date of installation. Yet now, a full year is being deducted from my warranty just because the installation wasn't done earlier. When I contacted customer service back in May 2022 to explain that delivery had occurred but installation had not, and that the form only mentioned transportation, I was told they would investigate and get back to me. It has been three years, and I have not received any follow-up. Why should my warranty be reduced for a product that wasn’t even installed? I want this issue resolved as soon as possible.
I bought a dryer, washing machine, and refrigerator from Arçelik, paying in advance on May 9, 2024. I requested the products to be delivered on July 29, 2024. However, 13 days have passed, and they still haven't sent the items. I keep receiving conflicting excuses. The dealer blames the authorized s...
In July 2024, I purchased an apartment from a building completed in 2022. The apartment had never been lived in before and included an Arçelik built-in kitchen set and two Arçelik air conditioners. Like all the other residents in the complex, I contacted Arçelik's authorized service to register the ...
Dear Sir/Madam, I purchased an Arçelik washing machine in August 2023, and within less than a year, it began leaking water and tearing my clothes. When I reported this issue to Arçelik's authorized service, I requested a product replacement. However, despite 1.5 months passing, no solution has been ...
On June 14, 2025, I contacted Arçelik’s authorized service because the door of my washing machine wouldn’t open, the device kept turning itself on and off, and a loud buzzing sound had started. The technician said the door lock was faulty and replaced it, but nothing changed. I had to call the servi...
On Monday, December 16, 2024, I purchased an Arçelik brand dishwasher from Bakırköy Kahramanoğulları, Istanbul Street Branch. The product was delivered on Wednesday, December 18, 2024. However, on Friday, December 20, 2024, the authorized service technician inspected the dishwasher, confirmed that i...
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