Ford Transit Oil Issues and Warranty Denial
Hello, we purchased a brand new 2023 model Ford Transit 16+1 minibus on May 26, 2023, from Izmir Ford Arkas dealer. I live in Kocaeli. One month after we bought the car, we received an oil deficiency warning at 6600 kilometers, and we went to the dealer to add oil. Another month passed, and at 13,670 km, the oil shortage warning appeared again. When we went to the dealer again, they told us that the car, which was not under warranty, would need to go for 30 thousand kilometers until the oil loss was considered normal. They insisted we should pay out of pocket for oil top-ups until then, despite the car being under warranty and the oil loss not being normal. I haven't added oil yet; there is no oil in the car. I came back from the dealer. Fifteen days ago, the electric retractable step of my car broke down. I went to the Gebze Erdeger Ford dealer, where the step was dismantled and inspected. We were told that the step's motor was broken. We applied for warranty coverage, but the warranty claimed that the step was not original and would not be covered. When we checked the pictures of the disassembled step, we found Ford logos and serial numbers on it. We emailed again but did not receive a response. We are victims of the car trade.
Dear Valued Customer, First of all, thank you for choosing Ford. Your notification has been received. A representative from the Ford Otosan Solution Center will contact you as soon as possible. Additionally, for your questions and requests, you can receive service from our representatives. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Sincerely, Ford Otomotiv San. A.Ş. Customer Relations
Sure, here is the translation of the text from Turkish to English: "I am still waiting. There is neither a response nor anything else. I will pay the installments and sell it back immediately."
Dear Customer, Your feedback is of great importance to us. We share your opinions with our relevant teams. We thank you for your interest in our brand and wish you healthy days. Sincerely, Ford Otomotiv Sanayi A.Ş.
