Our company rented 2 Ford EcoSport vehicles (from Hertz) 6 months ago. One of them broke down and stalled on the road. A week later, they claimed the turbo was damaged and said that investigations were ongoing. Later, they blamed the engine failure on the maintenance being overdue by 2,000 km, stating that the engine had burned. When we handed over the vehicle to the tow truck, the engine was running but stopped on its own after 10 seconds (we have video evidence). There were no prior maintenance warnings or engine malfunctions; the engine suddenly stopped while driving, and my friend managed to bring the vehicle to a stop with difficulty. As a result, they declared that the vehicle was not covered by warranty and initially demanded 352,000 TL, then reduced it to 252,000 TL. Without our consent, they issued and sent the invoice, which we promptly canceled. However, 2 weeks later, the same invoice arrived again, and we returned it. Furthermore, the replacement vehicle we received, another Ford EcoSport, experienced an engine malfunction warning at 27,000 km. We immediately informed the company and they directed us to the service center, but due to high appointment demand, we were given a date one week later. When we reported this situation to the rental company, they provided a different replacement vehicle. It was also a Ford EcoSport. We have no idea when this vehicle will break down. These cars have serious engine problems related to turbo malfunctions, and it is unfair to pass the cost of issues unrelated to us onto us. We are seeking support from Ford customer service regarding this matter.
I have purchased Ford Fiesta in the past, based on Ford’s reputation. I own a 2017 model, Ford Fiesta vehicle. My vehicle is Ford Fiesta 1.0 Ecoboost Titanium model with 80000 km. I recently took it to the service (Erzurum Ford Cindilli Automotive Authorized Service) with a low engine oil pressure w...
I have experienced serious breakdowns in my 2016 Ford Focus over the last 1.5 years. When it had only 77,000 km the engine and turbo were completely replaced because the oil pump belt became dislodged; although a discount was applied, I spent almost as much as the price of a second-hand car. Four mo...
Our company has approximately 150 vehicles maintained exclusively at Ford service centers without any external intervention. One of our Ford Focus vehicles has developed an engine fault, and although the service center itself confirmed that it was not due to user error, we are being presented with a...
I have a 2020 model Ford Focus that has been maintained by an authorized service and is still under warranty. On November 6, 2024, it suddenly broke down in the middle of heavy evening traffic on the E-5 road. I was left stranded with my wife and children. I had to pay for a tow truck out of my own ...
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