On the evening of September 16, 2024, at 10:30 PM, I purchased flight tickets for three different destinations. An hour and a half later, I realized I had selected October instead of September, meaning I had made a mistake only with the month. I immediately contacted Enuygun.com by phone. They told me that if I wanted to cancel, for a ₺5,000 flight, I would only receive ₺450 back. I wanted to correct it. My mistake was only with the month, swapping October for September, asking them to change 7th November to 7th October. However, they charged me a penalty of over ₺3,000 for each flight. In total, this mistake cost me ₺10,000. Is this a fair practice? Does this suit Enuygun.com? Never again will I make a purchase from them.
On November 5, 2024, we purchased a Gaziantep-Ankara flight ticket for November 19 at 09:40 through the enuygun.com website, paying via mobile banking. On November 9, 2024, due to a schedule change in Ankara, we rescheduled our Gaziantep-Ankara ticket to November 13, 2024. However, the November 19, ...
On September 11, 2025 (Thursday), I purchased a ticket through Enuygun.com for two passengers on Pegasus Airlines, scheduled for September 14, 2025 (Sunday) at 08:35 AM, from Istanbul Airport to Izmir Adnan Menderes Airport. At the time of purchase, my PNR number was 182EUH. However, when I checked...
I booked a round-trip flight with Fly One for my outbound and THY for my return through Enuygun.com. Unfortunately, I made a mistake with the dates and selected the wrong month. When I realized this, I immediately contacted Enuygun.com for a date change. They told me it would be more expensive to ch...
Enuygun.com refunded me only ₺80 instead of ₺1700 for my flight cancellation, which was scheduled for a month later, and they informed me of this only after I had canceled the ticket. If I had known this in advance, I would have never canceled my flight through them. I am absolutely filing a complai...
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