Fitify App Fails to Process Promised 30-Day Refund for Unauthorized Yearly Billing
On April 12, 2026, I initiated a subscription for the Fitify application through Google Play, expecting a weekly charge of 7 TRY as displayed. However, instead of deducting the weekly amount, the billing system immediately processed a single transaction for a full annual subscription fee.
Upon discovering this unexpected charge, I canceled the subscription on the exact same day, approximately 7 to 8 hours later. Although the application explicitly promises a refund within 30 days, no refund has been credited to my account, nor have I received any status update. Furthermore, Fitify provides no accessible customer support contact channels, rendering direct resolution impossible.
Charging a full annual fee when advertising a weekly rate constitutes deceptive billing practices. Considering that the subscription was canceled on the day of purchase, withholding my funds is completely unjustified.
I demand a full and immediate refund of the entire annual subscription fee billed to my account.
