Our Ferroli combi boiler hasn't been working for three weeks, leaving us in the cold during the winter months. We have asked Izmir Ayaz service shop for help, but they haven't delivered the parts they said they would. On top of that, they don't answer our calls and questions, so we have no idea how our repair is going. Even worse, we haven't been able to reach Ferroli customer service despite our best efforts. This never-ending cycle of waiting and frustration is unbearable, and we need a solution to our problem right away. As customers, we should not have to go through such a nightmare just to get basic heating in our homes. Please stop this frustrating problem immediately and focus on solving your customers' problems.
I bought a Ferroli combination boiler, the room temperature hasn't worked right for months, and when I call customer service, they always give me the runaround. They keep telling me that they got my request and that someone will be there soon to fix it, but it never happens. I've been told things li...
I'm not happy with the authorized service that Ferroli gives. Even though the warranty was still valid, they wouldn't replace my broken combi boiler. Even worse, the service technician they sent did more damage to the unit's plugs and cables. Because of this, my house no longer has heat or hot water...
Our Ferroli Bluehelix Trio 24-c combi boiler, which we started using in April 2023, is not being replaced by Ferroli despite repeated failures. Although it was said to be a simple and trouble-free model, it has failed 6 times in less than two years; all sensors and cards have been replaced; this tim...
Our Protherm brand combi boiler has been giving us trouble with hot water for the past year. It's been a living hell, and we're almost ready to snap. The personnel dispatched to fix the problem keep shifting the blame between themselves, leaving us feeling helpless and frustrated. We've already spen...
Our Ferroli brand boiler exploded somewhere inside, our closed balcony was flooded with water and we started the day with swollen furniture. Naturally, I called Ferroli customer service. On Saturday, a record was opened and they gave me a number to get day and time information (0212 424 41 49) I cal...
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