On September 16, 2025, at 11:15 AM, I attempted to order Farmina N&D Lamb Cat Food through the official website (https://www.farmina.com/tr/**hop-cart.php). I had previously been unable to place an order due to issues with the company’s payment system.
Before placing my order, I decided to call customer service to confirm that the issue had been resolved. However, I called twice, and both times the call was disconnected immediately without anyone answering. This left me feeling frustrated and unsupported, as I could not reach any representative for assistance.
A few months ago, I was able to contact the company via WhatsApp, and at that time, I was informed that the payment infrastructure was under maintenance, and I was advised to purchase the product through a different platform instead of the official website. Unfortunately, it seems that the same technical issue persists, and customer service remains unreachable, which is very disappointing for a brand like Farmina.
I expect a clear explanation from Farmina regarding these ongoing issues, improved customer service accessibility, and a prompt fix to the website’s payment system so that customers can safely complete their purchases.
On October 29, 2025, I placed an order for Royal Canin Urinary S/O 3.5 kg cat food through the Pazarama mobile app. My order number is 5996***34, and I paid ₺1,755 by credit card. However, despite the time that has passed, my order has still not been shipped. I contacted the seller multiple times bu...
I have been using Farmina N&D brand cat food for a long time. However, after encountering an issue with the latest package I purchased, I reached out to them but have received no response even after two weeks. They never answer the phone when I call their numbers. It's unbelievable that they show su...
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On September 27, 2025, I canceled my online order from Pull & Bear’s web store. My order number was 20186090664, which included a cardigan and a blouse. The total amount of 3,180 TL was charged to my credit card, but even after the cancellation, the refund has still not been processed. After cancel...
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