I purchased a 10 kg bag of N&D dog food from Farmina.com, and upon opening, I found various contaminants including hair, fur, splinters, sharp objects, blue particles, and sprouted grains with white bubbles. This is completely unacceptable for a product intended for pets. I’ve repeatedly tried to contact customer service and, after days of waiting, finally received a response. However, they refused to offer a replacement or refund, despite the packaging stating a 100% satisfaction guarantee. It’s worth noting that the product was manufactured 18 months before the expiration date, indicating it's close to expiring.
The bag remains unopened with its contents intact because I refuse to feed this defective and potentially harmful product to my dog. The customer service response has been unsatisfactory and dismissive. I urgently demand a full refund and wish to return the faulty product. If my request is not resolved promptly, I will file a complaint with the Consumer Arbitration Board, pursue legal action, and make this issue public through various channels. I expect an immediate response. Please refer to the attached photos for further evidence of the defects.
I purchased the N&D Farmina Pumpkin & Lamb Adult Dog Food (7 kg) from Y&Y Petshop. My dog has been eating this food for years without any problems. However, when I opened this latest package, I immediately noticed that the kibble pieces were much smaller than usual and that the food was sticky and c...
On September 1, 2025, I purchased N&D White Fish with Spirulina Mini Puppy Dog Food (1.5 kg) from Petburada.com, order number 495KQ4273A. When the product arrived, I immediately noticed differences in the packaging, smell, and kibble size compared to the genuine versions I’ve bought before. I have ...
I purchased a 10 kg bag of Farmina ND cat food for ₺2850, and the package arrived within two days. However, the shipment was poorly handled, sent in just its original packaging with no additional protection. When I opened the bag, the food was a mix of uneven sizes, with much of it reduced to dust. ...
I bought 7 kilograms of dog food from Farmina.com, but unfortunately it arrived in a damaged condition. I've had no luck getting through to customer service; they either abruptly end the call or decline to respond. Why bother working if they won't bother answering? I've been reaching out through var...
I found a metal, sharp object embedded inside the Farmina Nd brand dog food. If I hadn't noticed it, my dog could have eaten it and potentially died. We wouldn't have even known why. I've never seen anything like this in my life. Thankfully, we narrowly avoided a tragedy. How can such negligence oc...
Comments