Unauthorized Withdrawal from My Falla Account Despite Blocked E-SIM

I am outraged that money was withdrawn from my Falla account, even though my e-SIM is blocked. How is this even possible? I never received a verification code, yet funds were taken from my account without my consent.

I contacted my bank’s customer service, but all they told me was, “We have received your complaint and will get back to you.” However, no one has followed up, and I am left without answers. This is completely unacceptable!

I demand an immediate resolution from Falla regarding this issue. If my money is not refunded, I will escalate this matter to Consumer Protection authorities. Fix this now and give me my money back!