My beloved Faber-Castell Grip 1347 pencil, which has given me much pleasure in the past, is currently acting strangely. The tip is continuously blackening and breaking at the edges. I used to buy this model every year, but its quality has declined significantly in the last two years, and the tips have begun to darken much sooner than they should have. When I try to extend the lead by pressing the cap, it appears that all of them have the same flaw, causing the pencil to fall out of the barrel whenever I do so. I would appreciate it if I could either get my money back or exchange it for a brand-new item.
Dear Customer, First of all, we would like to thank you for choosing our brand Faber-Castell and for your interest in our products. Your request has been forwarded to the relevant department for review and resolution. Our customer service representatives will contact you to share your shipping information. We hope that you, as a friend of Faber-Castell, always remember that we are here for all our consumers. Sincerely, Adel Kalemcilik
Hello, Your shipment information has been shared with your email address. Best regards, Adel Kalemcilik
They asked me to send the pen 5 days ago, I sent it, but there has still been no response.
Hello, Your product is queued and processed from the date it reaches us. Our review process takes a maximum of 30 business days. Best regards, Adel Kalemcilik
It's been a month, and I still haven't received a response. I had entrusted it to the cargo with so much confidence.
Thank you very much for your interest, I'm glad Faber-Castell.
Thank you
Hello, Thank you for your feedback. Best regards, Adel Kalemcilik
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