Faber-Castell Apollo 2327 0.7 Mechanical Pencil Lead Can't Fit In

I am writing to express my dismay with the recent purchase of the Faber Castell Apollo 2327 pencil. The cap of the pencil appears to be ill-fitting and it does not properly align with the bottom of the pen. I hope that this issue can be resolved quickly and efficiently, and I look forward to hearing from you soon.