Faber-Castell Grip 2011 Pen Tip Not Going Up or Down

I bought a Faber Castell Grip 2011 pen not too long ago. Nobody has ever dropped or damaged the pen in any way. But I've noticed that when I press on the pen, the tip doesn't go all the way out and back in when I press on it. This is a big problem, especially since the price of the pen is between 30...











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