Expertchat AI doesn’t let me cancel through the app or website — how can I stop automatic charges?

If Expertchat AI doesn’t allow you to cancel your subscription through the app or the website, the most effective solution is to contact support directly, document everything, and, if necessary, ask your bank to block future charges. Here are the practical steps:

• Gather evidence: take screenshots of your current subscription status, the recent charge, the date, and the payment method.

• Email support: write to [email protected] explaining that you tried to cancel but the option does not appear, and you are requesting termination of automatic billing. Include your username, account email, payment date, and attach proof.

• Request written confirmation that the subscription has been canceled and no further charges will occur.

• If the charge was made through Apple or Google Play: go to your account on those platforms and cancel the renewal through the “Subscriptions” section. You can also request a chargeback if the payment was unauthorized.

• Contact your bank or card issuer and ask them to block recurring payments from Expertchat AI, explaining that cancellation through the platform was impossible.

If you have more to add, feel free to share your ideas in the comments.