Regrettably, my encounter with Expedia customer service was far from satisfactory. Even though guests have finished their stays that were reserved online, it has been several months and we have yet to receive any payments or make contact with anyone. For customers interested in booking hotel reservations, I recommend reaching out directly to the hotel for better communication.
As a property owner who works with Expedia, I am deeply frustrated by their new payment process. Despite multiple bookings being completed through their platform and guests having already stayed at my property, I still have not received any of the associated payments. I’ve contacted Expedia several ...
I have been working with Expedia for two years. In the first year, we didn’t experience any payment issues, although we didn’t receive many reservations through the platform. However, this year, we received significantly more bookings, totaling €2,500, but have not received any payments from Expedia...
We are not receiving any payments for our reservations made through hotels.com, which is owned by Expediagroup. Although we were told that the payment was made to our account, we have learned from our bank that no payment was made and that sufficient information was not available, but we are unable ...
We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...
In August 2024, a guest stayed at my property, and I was informed by Expedia that the payment was sent via bank transfer in October. A receipt was shared as proof. However, when I attempted to locate the payment, I was asked to share SWIFT codes for verification. Since October 21, I have contacted E...
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