We are not receiving any payments for our reservations made through hotels.com, which is owned by Expediagroup. Although we were told that the payment was made to our account, we have learned from our bank that no payment was made and that sufficient information was not available, but we are unable to reach them again and find a solution. hotel ID: 26877250
We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...
As a property owner, I’m reporting an ongoing system failure with Expedia and Hotels.com that is directly impacting both our business operations and our guests’ experiences. The reservations made through these platforms are not reaching us, meaning we have no visibility into guest bookings, and cann...
I booked a hotel through Expedia and requested payment 30 days after my stay, as their policy requires. However, I still haven't received my money! Here's the problem: Expedia claims they paid me, but my bank shows no record of the transaction. They even sent me a payment confirmation, but my bank s...
I have been working with Expedia for two years. In the first year, we didn’t experience any payment issues, although we didn’t receive many reservations through the platform. However, this year, we received significantly more bookings, totaling €2,500, but have not received any payments from Expedia...
Regrettably, my encounter with Expedia customer service was far from satisfactory. Even though guests have finished their stays that were reserved online, it has been several months and we have yet to receive any payments or make contact with anyone. For customers interested in booking hotel reserva...
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