In August 2024, a guest stayed at my property, and I was informed by Expedia that the payment was sent via bank transfer in October. A receipt was shared as proof. However, when I attempted to locate the payment, I was asked to share SWIFT codes for verification. Since October 21, I have contacted Expedia daily, only to receive vague promises of follow-ups. Despite this, I’ve only received responses a handful of times, and the process has stalled with no resolution.
The lack of communication from Expedia is astounding. It seems no one knows what emails have been sent or what was discussed. Attempts to reach specific representatives, like Mr. K****, have been unsuccessful, even though his email correspondence is evident. I’d like to thank Ms. P***** and Mr. H****** A** for their efforts to assist me clearly and promptly when I call.
It’s now almost 4 months since the payment was due, and I still haven’t received it. Expedia must address this issue immediately and ensure the funds are transferred without further delay.
As a property owner who works with Expedia, I am deeply frustrated by their new payment process. Despite multiple bookings being completed through their platform and guests having already stayed at my property, I still have not received any of the associated payments. I’ve contacted Expedia several ...
On May 26, 2024, my personal belongings were stolen, and I noticed that a hotel reservation was made using my account on Hotels.com with my registered email address, based on my credit card transactions. It is extremely difficult to reach Hotels.com, and finding a representative is nearly impossible...
Expedia is refusing to refund our hotel reservation! On April 9th, 2024, my spouse booked a two-night stay at the Ramada Hotel in Eskisehir. Unfortunately, due to an important situation, we realized we wouldn't be able to make it and requested a refund. Here's the problem: Expedia has no phone numbe...
We operate a hotel listed on Expedia.com and submitted a request 3 weeks ago to change our payout method from virtual card to direct bank transfer, using the options provided by Expedia’s own system. Since then, I’ve sent multiple messages to customer support, received only automated, robotic respo...
I made a flight reservation with Expedia on March 20th, 2024, at 2:30 PM, for a trip to the Netherlands. My card was charged, but I never received the ticket! Ever since that time, I have been completely excluded. No one is picking up their phones, and I'm unable to get in touch with anyone to addre...
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