Sixt Hasn’t Refunded My ₺300 Euro Deposit for 3 Weeks After Car Rental in Utrecht

I rented a car from Sixt in Utrecht, Netherlands under reservation number 9600929056, and a €300 deposit was charged to my credit card at the time of rental. It’s now been over three weeks, and that deposit still has not been refunded to my account.

I contacted my bank to inquire about the status of the refund. They confirmed that Sixt has neither initiated the return process nor approved the release of the funds. This clearly shows that the delay is entirely on Sixt’s side—not a bank issue.

I find it unacceptable that a global car rental company can hold onto a customer’s money for this long without any explanation or progress. Three weeks is more than enough time for a routine deposit refund, especially when the vehicle was returned in perfect condition with no issues.

I’m now demanding that Sixt immediately release my €300 deposit and send confirmation of the refund process. I also expect better transparency in the future—customers shouldn’t have to chase down money they are rightfully owed.

If this is not resolved promptly, I will escalate the matter further through consumer protection channels. Please handle this refund urgently.