I booked a rental car through Booking.com from Europcar France six months ago. At the time of rental, I was told that the deposit would be refunded. However, despite all this time passing, the deposit was never returned. What’s even more outrageous is that just yesterday—six months later—I noticed that a new charge of €101 was made to my credit card without any notification or explanation.
I never gave permission for this additional charge, and Booking.com has completely failed to protect my consumer rights. These companies should not be allowed to access a customer’s card after such a long time without clear communication and consent. This lack of transparency and accountability is unacceptable.
I expect Booking.com to step in and take responsibility for this, as they facilitated the rental and should be safeguarding their users. I am now preparing to file a legal complaint. A company like Booking should not stand by silently while its users are charged arbitrarily by its partners. I demand a full investigation, a refund of the unauthorized charge, and an explanation as to why my rights were ignored. I urge others to think twice before trusting Booking or Europcar with their payment information.
I was mistreated by Europcar during my rental in Italy. I booked a 5-day car rental through Booking.com, and a €500 deposit was charged to my account. After returning the car without any damage and with more fuel than when I received it, I was unexpectedly billed €100 for nonexistent parking and veh...
I rented a car through Booking.com, and the rental company they directed me to took a 600-euro cash deposit when I picked up the vehicle. Upon returning the car, they assured me that the deposit would be refunded via bank transfer. However, I never received the refund. When I followed up, they shoc...
On November 27, I rented a car from Europcar in Dubai and paid the full rental fee upfront. They also blocked the required deposit amount on my credit card. I returned the car on December 1, and they confirmed that the deposit would be refunded—which it was. Up to that point, everything went smoothl...
On April 30, 2025, Europcar charged my credit card €30 (approximately ₺1,050) without my consent or prior notice. I had no active rental or pending fees at the time, and I certainly didn’t authorize any payments. What’s deeply troubling is that Europcar seems to have retained my credit card informat...
In May 2025, I rented a car in Switzerland through Booking.com. As part of the rental agreement, I was charged a ₺10,000 deposit. I returned the vehicle on time and in perfect condition, with no damages or issues whatsoever. Despite fulfilling all responsibilities on my end, my deposit has not been ...
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