It has been about 10 days since I placed my order on Shein with the tracking number GS01QY01NN007FYE, and it still hasn’t arrived. Due to this delay—and because I find the $46 I paid for only three items quite high—I want to cancel this order and receive a full refund.
Although I’ve tried to contact customer service through the app and website, I haven’t been able to reach anyone, which means I can’t move forward with the process. I cannot get clear information about the shipment, nor can I reach a representative who can assist me with cancellation and refund procedures.
I request that my order be completely canceled and that the $46 I paid be refunded to me as soon as possible.
About 15 days ago, I ordered a navy blue jacket from Shein, priced at approximately 1,100 TL. However, I no longer want this product and would like to purchase a different item instead. I prefer a refund of the amount I paid to my bank card, but if this is not possible, I request the cancellation of the jacket and an exchange for another product.
In my conversation with customer service, I was informed that my order is either in shipping, has been shipped, or will be shipped. Although the product has not yet reached me and I have communicated my request for this change, I have not received a clear solution or guidance regarding the process.
I kindly request that the shipment of the jacket be stopped and my order be canceled, and if possible, a refund be issued. If not, I would like an exchange for another product to be processed as soon as possible.
There has been no progress.
There is nothing yet
I placed an order for a coat on Shein about a week ago. The price of the product was also quite high. However, when I wanted to return the product, I just couldn’t find the return button within the app. I go to my order, but the return option is not visible in a clear and understandable way, so I can’t start the return process.
I am very dissatisfied with the company both because the prices are high and because the return process is so difficult and complicated. I no longer want to use the product and I cannot complete the return process on my own as a regular user.
I request Shein to clearly and smoothly start the return process for the relevant order on my behalf and to fully refund the amount I paid.
I placed an order with Shein (Order No: GSO1C459B002QR2), expecting delivery within the stated time frame. However, the package never arrived, and when I checked the tracking details, it still showed as undelivered with no further status updates. This delay has caused significant inconvenience, as ...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
I placed an order through the SHEIN app on August 27, and it still hasn’t arrived. My order number is GSHNVK56200MYB1, and I expect my package to be delivered to my address within the next three days. If the order is not delivered by then, I want the order canceled and a full refund issued. I initia...
On November 19, I placed an order on Shein with the number GSO1QT632000W5C and paid $26. After waiting a long time for the delivery, I received a message saying, “Your package has arrived at the destination branch.” While I was expecting the final delivery—without any issues—this time I suddenly saw...
I placed an order with Shein, but it's been 27 days, and I still haven't received my items. The expected delivery date has already passed by 2 days. The last update I received was on August 15, and since then, I haven't gotten any further notifications or updates. To make matters worse, when I place...
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