I purchased an Estée Lauder foundation from their official online store, assuming I would receive an authentic, high-quality product. Unfortunately, I am now convinced the item I received is fake. I’ve used the same shade from this brand before, and this one is noticeably off in color. It also transfers heavily to clothing—despite being advertised as non-transferable.
To make matters worse, the writing on the bottle has completely rubbed off after minimal handling. This has never happened with any of my previous Estée Lauder purchases. How can a premium beauty brand allow counterfeit or poor-quality products to be sold through its own official platform? This completely shatters my trust in the company.
I paid a significant amount expecting the product’s quality to match its price, but instead, I received something that feels and performs like a cheap knockoff. I demand a full investigation and a prompt refund or replacement. Estée Lauder must take accountability for what it sells through its own site.
In April, I purchased Double Wear foundation from Estee Lauder’s official website. When I started using the product, I noticed that it was a different shade compared to the same shade of foundation I had previously used. Additionally, the product stains my clothes and the text on the packaging faded quickly, which made me suspect that the product might be counterfeit.
I submitted my first complaint in July. Customer service created a record and said the product would be collected for inspection. However, even though four months have passed, I have not received any response and the product has not been sent for inspection. I made my payment by credit card.
I did not experience such an issue when I used the same product before. I request that the problems I have experienced with the product be resolved and that the product be exchanged.
On January 20, 2025, I purchased a foundation and concealer from EsteeLauder.com, expecting an authentic product. However, when I opened and used the products on February 10, 2025, they felt completely different from the ones I had previously used. To verify, I scanned the barcode using a product a...
After purchasing Estée Lauder skincare, my face broke out with more acne than I’ve ever had before. I expected high-quality results, especially considering how expensive these products are, but instead, my skin is now worse than ever. For the price I paid, I should have received a premium product, ...
Hello, I purchased an Estee Lauder foundation from Trendyol. This product is not available at Sephora or Boyner stores; it is only sold on their website and Trendyol. When the product arrived, I eagerly opened it and applied it to my face. However, it created a horrible color difference, with my fac...
I placed an order from Estée Lauder, expecting a full-sized set, but to my disappointment, they included promotional, sample-sized products instead of the promised items. How can a global luxury brand engage in such misleading practices? This is unacceptable—I paid for a complete set, not for freeb...
Hello, I’ve been a regular customer of Elca Kozmetik for quite some time and have never encountered a problem—until now. I recently purchased an Estée Lauder foundation, but soon after receiving it, I realized it wasn’t the right product for me and wanted to return it. I tried reaching out for a ret...
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