On 11/12/2025, I purchased an Epson Ecotank L3251 printer from the Teknosa Forum Istanbul store. I completed the setup according to the instructions in the user manual. While there were no issues with A4 prints, I noticed vertical gear marks when printing on 180 g and 230 g photo paper.
Following an inspection at the store with an Epson representative, I was informed that the issue was not caused by user error, but rather a manufacturing defect: the metal gears in the output mechanism apply excessive pressure to the paper. Based on this, I returned the product to Teknosa Forum Istanbul and requested a replacement under the “defective product” category.
The store stated that the product needed to be sent to service first, so it was forwarded to the service center. However, instead of approving a replacement, the product was returned to me with only a written service report and no repairs performed. The defective device was simply sent back. My order number is 20251646143940 and my service number is TH679493.
The service report states that the product “cannot be expected to deliver professional photo printer performance.” However, the issue I am experiencing has nothing to do with print quality—it is the mechanical gear marks transferred onto the paper during printing, and no repair or corrective action was performed. I want to emphasize that I never requested a repair; I do not accept repair attempts for a newly purchased product with a manufacturing defect.
This process is in violation of Articles 8 and 11 of the Turkish Consumer Protection Law No. 6502. Under the provisions for defective goods, I am entitled to request either a replacement product or a refund. Additionally, since the promotional materials show prints without any marks, claiming such marks are “normal” constitutes a misleading commercial practice under Article 61 of the same law.
I did not accept the defective product when it was returned. Despite this, I received a message stating it was “delivered.” Insisting on repeatedly sending the product to service constitutes an abuse of consumer rights.
For these reasons, I request that the Epson Ecotank L3251 printer be replaced with a new one as a defective product, or that a refund of $221 be issued.
On 12.11.2025, when I took a photo print from the Epson L3251 printer I purchased at the Forum Istanbul Teknosa store, I discovered visible marks on the print surfaces. This situation requires the product to be considered a defective item, so under Law No. 6502 on Consumer Protection, I requested a replacement or a refund.
On 16.11.2025, a report prepared for the product sent to the authorized service center via Teknosa with a replacement request stated that the product was normal without taking any photo print sample, and my request was rejected. However, the sample prints shown in the store at the time of sale did not have these print marks.
For the same reasons, the product was sent to service a second time, and this time it was stated that the printer cannot be compared with professional photo printers. Although I am aware of the difference between the segment of the product I purchased and professional printers, it is clear that the problem is not within normal use.
The product was sent to service a third time, and this time the service attached a photo print to the report. However, the report indicates that maintenance was performed on the product even though I did not request any maintenance or repair. I expressly state that I do not approve nor accept any maintenance or repair on a newly purchased product. It is also puzzling why they performed maintenance on a product they claim is functioning normally without any problem.
Furthermore, when I contacted the Epson support unit, they insisted on using Epson brand paper, while no such information was provided at the time of sale. The sales representative recommended Kodak brand paper to me, and it was found that the paper the service claimed to have used in the test was also Kodak. This reveals a contradiction between the statements.
Teknosa is evading responsibility for the product it sold and is effectively preventing me from exercising my legal rights. Because the issue has not been resolved, I have applied to the Consumer Arbitration Board. I request that my replacement request be approved promptly so that the process does not drag on further; otherwise, I will pursue a refund and legal action for the damages I have suffered.
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