If Epoch.com charged your card without consent,
Understand what Epoch is first;
• Epoch is a payment processor, not the actual website
• Charges usually come from:
– Subscriptions or trials
– Adult/content or membership sites
– Auto-renewals you may not recognize
So you need to identify the real source.
Identify the charge quickly;
• Go to:
– Find Your Purchase
• Enter:
– Email / card details
• This shows:
– Exact website
– Subscription details
This is critical before requesting a refund.
Cancel the subscription immediately;
• Use:
– Cancel Membership
• Important:
– Most charges come from auto-renewals
– Canceling stops future billing
Contact Epoch support;
• Available 24/7 via:
– Phone, email, live chat
• Write:
– “This charge was unauthorized. Cancel all subscriptions and refund immediately.”
• Include:
– Transaction ID
– Date & amount
If the problem remains unresolved;
File a complaint on Xolvie to increase pressure and document your case











