I purchased an After Effects template from Envato Elements for a time-sensitive project, but the file turned out to be completely unusable. The template does not function properly with the current version of After Effects and fails to load the Trapcode plugin settings at all. Even though my software and plugins are up to date, the project won’t render or behave as expected.
The worst part is that the template I downloaded was uploaded over five years ago, and there is no version compatibility information or plugin requirements listed in the description. I requested a refund due to this lack of transparency and functionality, but Envato refused. Instead, they told me to contact the plugin developers myself, as if the issue were my fault.
This is extremely unprofessional. Envato should take responsibility for the content they host and ensure that templates are regularly updated or at least clearly labeled with version and plugin compatibility. I paid for a product that doesn’t work, and I deserve a full refund. I expect this issue to be addressed promptly and my money returned without further delay.
I’ve purchased several themes on Envato in the past without issue, but during my most recent theme purchase attempt, my account was suddenly locked right after the transaction. The payment was reversed and sent back to my bank, but now I’m left completely locked out of my account. I urgently need a...
I subscribed to Envato Elements on 08.02.2025 and have been using it with a paid plan. However, today, I have not been able to download a single file, despite urgently needing resources for my work. I run a creative advertising agency, and every minute counts — yet I’ve been stuck with this unresolv...
I tried purchasing a theme through my Envato account, but right after entering my payment details, I received an “auto lock” error and was completely blocked from continuing the transaction. Not only did the system prevent me from buying the product, but it also locked my account without explanation...
I’ve been trying to sign up for a monthly subscription on Envato Elements, but the platform has been nothing but frustrating. I created an account using both my email and Google login, yet every attempt to log in fails, constantly giving me error messages. I double-checked my email, password, and ev...
I already have an active Envato account, but for some reason, I am unable to log in properly. Even when I manage to access the platform, the moment I try to complete a subscription payment, the system redirects me to an “Account Locked” page without any explanation. This keeps happening automatical...
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