Enuygun.com Charged Me Twice for Round Trip Ticket but Has Not Issued a Refund
On March 6, I purchased a round-trip flight ticket for two people, but due to a system error, I received a message stating that the ticket could not be issued. As a result, I had to buy the tickets again, but I still have not received a refund for the canceled transaction. I have contacted customer service multiple times, yet each time I receive the same vague response without any real solution. When I contacted customer service, they told me that the refund process usually takes a maximum of three days, but they do not know why it has been delayed. It is frustrating to wait this long for a refund, especially when the issue was caused by the airline’s system error. No one is helping me. I request an immediate refund; otherwise, I will have to take alternative action.
Hello Ms. Ayşe, We have contacted you regarding the experience you had. As Enuygun, we would like to state that we are always working to provide better service to our valued users, and in this direction, we are continuously expanding and developing our team. For all your questions and inquiries, you can reach us 24/7. Regards, Enuygun Team
