I purchased a digital code from Eneba because I thought it was for Xbox Game Pass Premium. However, after activating the key on my Xbox console, I discovered that the code is actually for PC Game Pass, which I cannot use on my Xbox Series X. I have not used the subscription, and I bought it by mistake. Please help me by either providing a replacement code for Xbox Game Pass Ultimate or issuing a refund, since the product does not work on my console. Thank you for your help.
On November 16, 2025, I purchased a Steam game code for Resident Evil 4 Remake through Eneba. However, the code I received was actually for the Resident Evil 4 Ultimate HD 2005 version. Even though the purchase page clearly displayed visuals of the Remake version, I was sent the code for the origina...
I purchased a Steam game key for Arc Raiders from Eneba approximately one month ago under the order number o-ya3zata. When I tried to activate the key on Steam, I received a message stating that the key had already been used, and I was therefore unable to add the game to my account. After noticing t...
I purchased a $200 Razer Gold code from Eneba, but the code they sent me was only 14 characters long, while Razer Gold requires a 16-character code (XXXX-XXXX-XXXX-XXXX). Since the code was incomplete, I received a “Invalid Code” error when I tried to redeem it. I contacted Eneba’s support team and...
I purchased PUBG Mobile UC from Eneba.com, but the UC never arrived, even though they charged my card. I have been trying to get a resolution for two weeks, either by receiving my UC or getting a refund, but nothing has been done. If they didn’t have the product, why did they take my money in the f...
I can’t log into my Eneba account because I accidentally removed 2FA and no longer have access to my authentication codes. Now, I am completely locked out and unable to recover my account. My registered email is g***********@outlook.com**, and my phone number is linked, but I still can’t regain acce...
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