Electrolux Washing Machine Screen Acting Up, No Help Possible, Not Worth It Guys!!
My screen's acting up, and I've been wrestling with the service for a month now. The service guy is trying to squeeze money out of us. I can't get my guaranteed product fixed, and the guy from the service just fabricated a bogus report for my two-month-old item. I tried to get a different service from Electrolux, but that's a no-go. The guy who showed up seems to be just parroting whatever he heard. These services are a real headache. Maybe that's how Electrolux likes to do business. Opting for the Consumer Court seems like the best bet; dealing with these folks just isn't worth it.
Dear Valued Customer Ms. Türkan C., We would like to extend our gratitude for choosing our brand and for taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will elevate the already high standards of our company, which operates with a reliable service understanding. We kindly ask you to continue sharing your thoughts about our company's products and services with us so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line or via our email address. If you contact our Customer Service, you will be provided with the necessary information regarding the matter. We would like to inform you that we will get back to you as soon as possible and that we would like to hear the issue from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
They were kind enough to call, but unfortunately, there is still no solution. Whatever the service technician said, they are sticking to it. I asked how they understood the problem with my machine, and they said the machine gave an error code, and that's how they knew. I called the technician and asked which error code my machine gave, and he said it didn't give any error code. So I asked how he figured it out, and he hung up on me. He might consult someone and come back with another lie, or maybe he won't come back at all. All I know is that I've been suffering for a month, there is no error code, and they are just trying to get money.
