Electrolux Tumble Dryer Repair Request

Allow me to recount the agony I had with my Electrolux white goods and shed light on Electrolux's service operations in general. In November, my Electrolux dryer failed. Initially, they stated it was not covered by the guarantee. I kept my warranty documents safe, found them, and verified that my product was still under warranty. This alone hinted at how difficult the procedure would be. This section is critical. Many of us don't bother preserving these documents since we believe the company will see them regardless. If you ever purchase from Electrolux, keep your warranty paperwork intact. Seriously. Anyway, the service arrived. They took the machine. We waited. We talked to the service several times. They claimed they were waiting for parts. They claimed it was coming from abroad. We requested for a delivery date, but they replied they couldn't see it. Normally, there are numerous rights for machines that are not serviced within 20 days, but we accepted a minor delay. Around the middle of February, the machine returned. We pressed the button, and the machine made noises, but it didn't operate. We called the call center again, expecting for a different service from another provider. They returned and grabbed the machine again. From November until May 10, we called the service and call center several times, seeking a solution. The service center says to call the main service, and the main service says to contact the service center. When we insisted at the call center, they provided us an email address from the headquarters and said, "If you write to this email, you might find a solution." On March 20, I sent an email to "[email protected]." People have hope. Unfortunately, they did not even consider it and there was no reaction. This time, I asked the call center, "Give me a comparable device that can do the job, even if it does not have the same features as mine." Let's reduce the confusion caused by not having a dryer at home so I don't have to constantly track you down." However, it was as if I were talking to a wall. The same dead end. I lost my patience today when the call center worker pathetically stated that we had no other way to contact the headquarters but through email. I have resolved to pursue my rights through the proper procedures. Everyone knows about the Consumer Consultation Line at 175, but I'll mention it here as well. They provide extremely useful and precise information regarding our consumer rights.