I bought the best Electrolux Perfectcare 900 series washing machine in 2019. After two years, I extended the warranty for an extra 3+2 years, so now it's covered for a total of 5 years. The warranty extension document number is 1611437. But, the machine smells really bad, like sewage, even though I clean the filters regularly. I told the service about the problem, and they found an issue with the door seal. They said it wasn't covered by the warranty. I paid to have the gasket replaced, but the smell didn't go away. I reached out to the service again three months after getting the gasket replaced. We discovered during a thorough inspection that there are two jet engines in the machine that pump water from the gasket into the machine. The pipes inside these engines get dirty and make the gasket dirty too. It's impossible to clean this because you can't reach the insides of the pipes and gaskets by hand. The technician said that there was a problem with the design, and even if they replaced the gasket, the dirt would come back because water keeps getting pumped into it. Even though they said they would take it seriously in the email, I didn't get any reply. I tried reaching out to customer service, but I didn't have any luck. It looks like they're not supporting their faulty product. If I don't hear back about this complaint, I'll have to take legal action. We thought the product was expensive and really good, but we were wrong. I've seen people complaining about this series too. The service report number is 79665.
I purchased my Electrolux EW6F341PST washing machine about a year ago, and it is still under warranty. For the past month, the door gasket has shown significant melting, and according to the service team, there is also wear inside the drum caused by detergent use. I called the authorized service for...
My Electrolux PerfectCare 800 Washing Machine Dryer broke down when it was just one year old. I requested the technical service to inform me before arriving, but they failed to do so. I ended up changing continents and rushing home in 35 minutes due to their repeated calls. The technician diagnosed ...
I purchased my Electrolux washing machine four months ago. I pleaded with the device for three months about the stain on the cover, the yellowness of the bellows rubber, the smell of fabric softener, and the excessive vibration. I called numerous times, but the authorized service did not approve the...
In July, we received our brand-new Electrolux 700 series (EP71AB14UG) vacuum cleaner, which we took to the authorized service center for the second time on November 2, 2024. Despite more than a month passing, it still hasn’t been repaired or returned. During our first visit, we were told, "There’s n...
A year ago, I bought a full-size, 10 kg capacity Electrolux washing machine. Both the front and side panels rusted within a year. I contacted headquarters, and a service team was dispatched to inspect. They stated that this problem had never occurred with this model before and took photographs durin...
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