Electrolux Perfectcare 900 Model, Do Not Buy Due to Defects
I bought the best Electrolux Perfectcare 900 series washing machine in 2019. After two years, I extended the warranty for an extra 3+2 years, so now it's covered for a total of 5 years. The warranty extension document number is 1611437. But, the machine smells really bad, like sewage, even though I clean the filters regularly. I told the service about the problem, and they found an issue with the door seal. They said it wasn't covered by the warranty. I paid to have the gasket replaced, but the smell didn't go away. I reached out to the service again three months after getting the gasket replaced. We discovered during a thorough inspection that there are two jet engines in the machine that pump water from the gasket into the machine. The pipes inside these engines get dirty and make the gasket dirty too. It's impossible to clean this because you can't reach the insides of the pipes and gaskets by hand. The technician said that there was a problem with the design, and even if they replaced the gasket, the dirt would come back because water keeps getting pumped into it. Even though they said they would take it seriously in the email, I didn't get any reply. I tried reaching out to customer service, but I didn't have any luck. It looks like they're not supporting their faulty product. If I don't hear back about this complaint, I'll have to take legal action. We thought the product was expensive and really good, but we were wrong. I've seen people complaining about this series too. The service report number is 79665.
Dear Valued Customer Mr. Gökhan Ö., We would like to extend our gratitude for choosing our brand and taking the time to share your opinions with us. Your feedback is very valuable to our company and to us. On our journey of customer satisfaction with our slogan "Shape living for the better," we always show great interest in suggestions that will elevate the already high standards of our company, which operates with a reliable service approach. We kindly ask you to continue sharing your thoughts about our products and services so that we can provide you with better service. You can reach us on weekdays and Saturdays between 09:00 – 19:00 at our Electrolux Customer Service line or via our email address. If you contact our Customer Service, you will be provided with the necessary information on the matter. We would like to inform you that we will get back to you as soon as possible and that we would like to hear about the issue from you again. We thank our consumers who share their views and suggestions for their trust in our brand. Electrolux Customer Service
Hello, You are writing responses by copying and pasting automatic text. As I mentioned in my complaint, I already wrote to your customer service email about this issue before writing here, and I did not receive a response from there.
