I delivered the TE-AG 125 CE product under warranty to the Einhell Ayvalık authorized service (Turkey) more than 1 month ago. When I called 5 days later, I realized that the device had not been looked at yet. They said they would get back to you, but they did not, when I called again, they said they sent it to Istanbul. When I learned that the product had not been shipped to Istanbul yet after 9 days, I learned from your Istanbul Y. Service. When I called your Istanbul service again after about 3 more weeks, they said that the repaired device would be at the Ayvalık service on January 3 and that they would call me. Today is January 9. I don't remember if it has been 40 days and there is still no news from anyone. When we do not have such hand tools, our ongoing work is completely interrupted. While we were expecting them to send at least a temporary device during this time, the device has been at the service for almost 40 days or its fate is unknown.
I am writing from Turkey regarding my Braun blender. The product malfunctioned, and I delivered it to the authorized service in Istanbul. After the inspection, the service approved a replacement under warranty and I was informed that the same product would be sent to me. However, despite this approv...
My Electrolux ESM48310SX dishwasher gave an i5H error on July 23, 2024. After I reported the issue, the Electrolux service in Çorlu, Tekirdağ took the product to their workshop. When they returned it on July 31, the machine showed the exact same i5H error during the very first run. I contacted cust...
On August 1st, I purchased an Einhell cordless screwdriver from Amazon Turkey, and it arrived the next day, as is customary. However, because the product had a balance issue, I requested an exchange and returned it. The process became clear on August 8 after the cargo process was approved for the ch...
I've had to bring my Dyson vacuum, which I bought a year ago, to the service center on five separate occasions. Despite receiving assurances that the issue was resolved on multiple occasions, no progress was made. After my recent trip to the service center in Ankara Kentpark, I received a call from ...
I own an Arçelik brand dishwasher, and the touch screen buttons of the dishwasher have stopped working. I called the service and requested an appointment. The service came three days later, examined the machine, and said that the button panel needed to be replaced. A part was ordered, but after 10 d...
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