I sent my Huawei laptop to Istanbul Ouno Service due to an issue with the charging adapter. Despite providing all the necessary information, I did not receive any updates or status regarding the service. Later, when the service record appeared in the system, I realized that the service had entered my phone number incorrectly. I reported this issue to Huawei customer service, and they said the issue would be resolved and that they would contact me, but no action was taken. Subsequently, my device was repaired and dispatched for shipping, which I found out through Ouno service’s system. However, there was no tracking number or other relevant shipping information. I reported this to Huawei again, as I had no idea where my device was. I couldn’t resolve the situation through customer representatives. I didn’t know which courier service my device had been sent to or where it was. Eventually, I guessed that it might have been sent via the Yurtiçi Kargo branch I had used while shipping it and contacted them. Upon checking with the incorrectly entered phone number, I found my shipment. The branch representative told me that I could collect it with my ID card within the day. However, when I arrived, they told me I couldn’t retrieve it with my ID alone; I would need the tracking code and a contactless code. After explaining the situation, they insisted on proof that I was the rightful owner. Finally, I provided the repair code from the service, and they processed it. In summary, Huawei service caused me significant inconvenience by entering my phone number incorrectly. They did not fix the problem or follow up as promised, and if I hadn’t taken matters into my own hands, my product could have been lost. I am filing this complaint to prevent others from experiencing the same issue.
We are facing a major issue with Huawei help desk and service operations. They lost my laptop and sent me someone else’s device instead. To make matters worse, the laptop they sent is in poor condition and clearly not mine. I even shared all the necessary documentation and serial numbers to prove th...
I live in Urla, which is part of Izmir. There isn't a Huawei service office there. On March 21, I gave my Huawei P30 phone to a friend in Istanbul and asked him to take it to the Huawei-authorized service center in Maltepe. He paid the fee and was told that he would get the tracking number via SMS i...
I bought a Huawei smartwatch from their website, and they sent me an invoice. The website says the product was shipped by Yurtiçi Cargo, but there is no tracking information and their support line is unresponsive. There is no record of anything under my name at Yurtiçi Cargo. My advice: Do not buy a...
There has been no news from my Huawei watch fit 2 device, which I sent to Yakacık KVK service 16 days ago, since that day. Even though I called KVK and Huawei 10 times, I cannot get any information about my device, which was delivered on Friday, July 12, 2024, 09:07. They say they will call within 4...
Huawei’s warranty service has become an absolute nightmare. I sent in my laptop, which is still under valid warranty, for inspection. They didn’t repair it, they didn’t even offer to fix it — they merely examined the issue and now demand ₺1750 just for the inspection. What’s worse is that they are ...
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