When I call you on the phone, the line drops just as I’m about to be connected, and this situation is really upsetting. I’m having to send you an email because I urgently need to reach technical service. My Einhell TE RS 18 Li device, with an invoice date of 23.11.2023, is not working, and I would like to send it in for repair. I rely on this device for my work, so getting it fixed as soon as possible is important to me. Previously, I also couldn’t reach you by phone regarding another device I sent for repair. The serial number of the device is 4QRGPNA. I would appreciate it if you could look into this matter.
I see on your website that your customer service working hours are listed as 08:00-20:00. If your working hours have changed, I kindly ask you to update them on your website! As of 19:55, I tried to connect to your representatives but was kept on hold until 20:01, only to be greeted by a recorded me...
Dear Samsung Customer Service, I hope this letter finds you well. I am writing to express my disappointment and frustration regarding a recent issue I encountered with my Samsung Smart TV, Model code: UE50TU8000XTK - Version no: YA01/UTU8000/UTU8000H-U50TH1 - S/N: 05NV36MNB04724D, which has left me ...
I purchased a Karaca brand tea maker on Trendyol in January 2024. When the product malfunctioned, I took it to service on 17 November 2025, but they required the invoice in order to process it under warranty. When I try to view the invoice from my Trendyol account by clicking “view invoice,” the sys...
On October 9, 2024, I purchased four phones from Reeder Elektronik Akademi ve Mağazacılık Ticaret Anonim Şirketi with invoice numbers (RDF2024000017130, RDF2024000017129). At the time of purchase, I received confirmation that I had the right to return the products within 14 days. Since it was a bran...
My Sennheiser TWS 3 earbuds suddenly stopped working—they won’t charge at all. I understand that products can sometimes fail, but what’s truly unacceptable is the complete lack of support I’ve faced trying to get this fixed. I went to the official website to register a service request, but the syst...
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