EE Made Setting Up My Mother’s New Phone a Stressful Two-Hour Nightmare
Usually I don't post negative reviews, however lately the customer service of EE disappointed me greatly. Last weekend, I helped my mother set up her new phone by phoning them. What should have been a short fifteen-minute session become an annoying two-hour ordeal? Not tech-savvy, my 75-year-mother would have struggled on her own. We were moved between several agents, each with contradicting directions on several occasions. We explained the circumstances multiple times, yet throughout the call we felt discounted and unsupported. The whole encounter was unduly taxing, draining us both and infuriating. To stop consumers from feeling neglected and overburdened, EE must greatly enhance its customer service training and communication techniques.
