Paying about £60 a month for my phone contract, I have been a devoted EE subscriber for a few years. Still, the quality of the services has lately dropped noticeably. Even simple chores like surfing or streaming become difficult on the slow and erratic mobile internet. On several times, I have been in supposedly "full coverage areas" but have been caught without data connection. Another problem is getting customer service. The automated phone system guides me back to the app, a tiresome, never-ending cycle as the app constantly advises phoning the hotline. Answers to customer service questions sometimes seem contemptuous and useless. After years of allegiance, I find great disappointment with how EE has handled the service drop. For a more consistent experience, I have decided to change providers.
Last month, I discovered an unannounced £400 charge on my EE statement for data consumption that ought to have been covered by my unlimited plan. Since this was obviously a billing error, I immediately called customer service anticipating a fast fix. Following many annoying calls, I was informed it ...
Usually I don't post negative reviews, however lately the customer service of EE disappointed me greatly. Last weekend, I helped my mother set up her new phone by phoning them. What should have been a short fifteen-minute session become an annoying two-hour ordeal? Not tech-savvy, my 75-year-mother ...
Thinking it would be a better choice, I made the mistake two months ago moving from Airtel to BSNL. But my BSNL experience has been absolutely awful. Even the most basic chores like reading emails or browsing aggravatingly slow the internet speed. To exacerbate the situation, the connection keeps fa...
I have only ever utilized better networks than BSNL. Its inadequate service consistently lets my family down. To make matters worse, their customer service is practically nonexistent; the signal is erratic; the internet speed is annoyingly slow. They hardly answer calls, and when they do, they eithe...
Comments