Last month, I discovered an unannounced £400 charge on my EE statement for data consumption that ought to have been covered by my unlimited plan. Since this was obviously a billing error, I immediately called customer service anticipating a fast fix. Following many annoying calls, I was informed it was due to a system update impacting multiple clients. Although they admitted the mistake, handling the refund has been a disaster. Weeks have gone by and I have not gotten anything despite several assurances. Lack of urgency and bad communication have made me wonder about EE's dependability. What good is loyalty if billing mistakes can occur thus readily and refunds take time? EE has to correct its system and raise its customer service standards.
Paying about £60 a month for my phone contract, I have been a devoted EE subscriber for a few years. Still, the quality of the services has lately dropped noticeably. Even simple chores like surfing or streaming become difficult on the slow and erratic mobile internet. On several times, I have been ...
I purchased a 2GB Germany eSIM from Mobimatter, and it simply did not work. Despite following all the setup instructions correctly and spending over four hours troubleshooting, I couldn’t get it to function. I tried everything—switching settings, restarting my phone, checking compatibility—but nothi...
Usually I don't post negative reviews, however lately the customer service of EE disappointed me greatly. Last weekend, I helped my mother set up her new phone by phoning them. What should have been a short fifteen-minute session become an annoying two-hour ordeal? Not tech-savvy, my 75-year-mother ...
Airtel's service has been nothing except a hassle. Regular interruptions have made working from home almost impossible for me, which is particularly taxing around important events like pay cycles. The service has lately been totally down for the previous two days, leaving me disconnected and unable ...
I followed all the necessary steps to activate my MobiMatter E-SIM, but it simply won’t activate. When I contacted customer service, they completely ignored my issue and provided no real assistance. The QR code they gave me was faulty, and instead of acknowledging their mistake, they refused to take...
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