Last month, I discovered an unannounced £400 charge on my EE statement for data consumption that ought to have been covered by my unlimited plan. Since this was obviously a billing error, I immediately called customer service anticipating a fast fix. Following many annoying calls, I was informed it ...
Usually I don't post negative reviews, however lately the customer service of EE disappointed me greatly. Last weekend, I helped my mother set up her new phone by phoning them. What should have been a short fifteen-minute session become an annoying two-hour ordeal? Not tech-savvy, my 75-year-mother ...
Paying about £60 a month for my phone contract, I have been a devoted EE subscriber for a few years. Still, the quality of the services has lately dropped noticeably. Even simple chores like surfing or streaming become difficult on the slow and erratic mobile internet. On several times, I have been ...