Urgent: Unreceived Refunds for Educly Subscription

I am writing regarding two refunds that Paddle confirmed but which have still not been credited to my bank account in Italy. On 12 August 2026 I requested a refund through Paddle for my Educly App subscription: one payment of 9,90 and another of 29,90 (amounts shown in my Paddle customer portal and related documents). Paddle informed me that both refunds were approved and that the money would arrive in my account within 5 days. Despite this, almost a week has passed and no refund has been credited to my Italian bank account. Based on the date of my request on 12 August, I expected to receive the money around Monday or Tuesday, but there has been no movement corresponding to these amounts. I have already contacted Paddle customer support, but I have not received any effective solution and the refunds are still missing. I kindly ask you to urgently check the status of these two refunds and to proceed with the immediate payment, or at least to provide a clear written explanation of where the amounts are and when they will actually be credited.