Educly charged me after my trial; how can I get a refund?

If Educly charged you after your trial,

Review your subscription first;

• Check:
– Your App Store or Google Play subscription details
– The trial end date
– Your billing history and purchase receipt
– The account linked to your Educly subscription

• Confirm:
– The free trial wasn't converted into a paid subscription automatically
– Auto-renewal settings for the subscription
– You're signed into the correct account
– The charge matches your subscription plan

Gather evidence;

• Save screenshots showing:
– Your subscription status
– The trial and billing dates
– The charge in your purchase history
– Any confirmation emails or receipts

• Keep:
– Transaction ID
– Payment receipt
– Charge date and amount
– Previous support conversations

Contact Educly support;

• Request:
– Verification of the charge after the trial
– A refund review if the renewal was unexpected
– Cancellation of your subscription if you no longer want it
– An explanation of the trial-to-paid conversion

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.