On 25 March 2026 I booked a FlySafair return flight through eDreams from Harare to Johannesburg for the dates 11 April to 18 April, under booking reference 57WGCJ. For this purchase, an amount of R4,973.85 was taken from my Standard Bank account (account ending 3140) by “eDreams BARCELONA ESH” on 25 March 2026 at 14:41. I believe this amount was taken incorrectly, and I also previously experienced a similar problem with eDreams in September 2025, when around 100 USD was taken from my bank account without my consent for a ticket. I tried to contact eDreams by email to clarify these charges and to request a refund, but my emails are bouncing back and I am unable to reach your customer service. Standard Bank advised me to contact you via email to request a refund of my money, but despite following this advice, I still have not been able to get any support from your side. I request an urgent full refund of the amounts taken from my account without my consent and a clear explanation of why these charges were made. I also expect you to ensure that no further unauthorized charges are taken from my bank account.
I booked a FlySafair flight through eDreams under booking reference FSUYAA for travel on 10 January 2026. After this purchase, eDreams started debiting my bank account with unexplained monthly charges of R229. These debits were taken in January and February, for a total of R458, and I have never bee...
I am writing to report unauthorized charges that eDreams has taken from my bank card without my consent, linked to my eDreams account. The issue started after I created an eDreams account and bought a flight ticket in February last year from South Africa, and then it happened again this year. I rece...
I am a customer in South Africa and recently discovered that I have been charged for an eDreams Prime membership in connection with my flight bookings, even though I did not knowingly agree to this service. On 10 March 2026, an amount of 229 ZAR was taken from my FNB account and 235 ZAR was taken fr...
I previously purchased a flight ticket through eDreams. Then, on March 10, 2026, I noticed on my credit card statement that a charge of €99.99 was made under the description “eDreams Prime Annual Barcelona es,” without my knowledge or consent. I do not accept this charge at all, as I did not reques...
On August 6, 2025, I purchased a ticket through eDreams for a Sofia–Amsterdam flight (Booking Reference: 23716879487). However, on August 29, 2025, eDreams withdrew €99.99 from my account as a so-called membership fee—without my knowledge or authorization. I never approved this transaction, and no n...
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