On September 25, 2025, I purchased a ticket for an Aegean Airlines flight through eDreams. However, I noticed that my name was entered incorrectly on the booking. When I contacted eDreams to have the error corrected, I was told I would need to pay an additional 23€ fee for the name change.
The customer service agent insisted that the mistake was not their fault, claiming the error happened due to “pronunciation” and that an extra letter was added during the booking process. I strongly disagree, as flight tickets are written and confirmed in text, not based on pronunciation. Regardless of how the mistake occurred, I believe a company of this size should take responsibility for correcting such issues without charging extra fees.
I have never faced a similar issue before, and I have not made any extra payment yet. I am requesting that eDreams correct the name on my ticket free of charge and ensure that customers are not unfairly charged for such minor corrections.
On August 5, 2025, I purchased an AJet flight ticket through EDreams (PNR: 328DBC). However, when I tried to check in, I realized my surname had been entered incorrectly, preventing me from completing the check-in process. As soon as I noticed the error, I contacted the airline first, but they told ...
I booked a flight from Amsterdam to London with British Airways through eDreams for October 17–20, 2024, and completed the payment. However, during check-in, British Airways staff informed me that the name on my ticket only included my initials and family name, which they said was incorrect. They re...
Complaint: mispelling name of a flight ticket bought on Edreams When: May 2024 I bought two plane tickets on Edreams, using the Edreams account I pay for. In the meantime, I added a second last name to my passport. I contacted Edreams to add the name on the flight tickets. Edreams sent a message to ...
I purchased a flight ticket from eDreams, booking reference 20d571, under my name Ömer Özdemir. However, due to a character limitation with their German affiliate agency's keyboard, my name was incorrectly entered as "Oemer O**" instead of the correct spelling. This error was confirmed by eDreams to...
I had a flight scheduled with Pegasus Airlines on October 18, 2023, departing at 23:05. One day prior to my flight, I contacted Pegasus to inquire about any changes, but mistakenly called eDreams customer service instead. Without clarifying the mix-up, they requested my flight information, entered i...
Comments