On August 5, 2025, I purchased an AJet flight ticket through EDreams (PNR: 328DBC). However, when I tried to check in, I realized my surname had been entered incorrectly, preventing me from completing the check-in process. As soon as I noticed the error, I contacted the airline first, but they told me they couldn’t make any changes and that EDreams, as the travel agency, was responsible for resolving it.
I then reached out to EDreams via their live support. Unfortunately, they informed me that name corrections were not possible and offered no alternative solution. Their customer service was not helpful, and I couldn’t get proper support in Turkish either.
This issue remains unresolved, and I’m now stuck with a ticket I can’t use. I paid by bank card and expect this problem to be corrected immediately. I’m especially disappointed considering other agencies offer similar prices with better support. I request that EDreams promptly correct the surname on my ticket and ensure I can use what I paid for.
On September 25, 2025, I purchased a ticket for an Aegean Airlines flight through eDreams. However, I noticed that my name was entered incorrectly on the booking. When I contacted eDreams to have the error corrected, I was told I would need to pay an additional 23€ fee for the name change. The cust...
On July 12, 2025, I experienced a serious issue with my Turkish Airlines Düsseldorf–Antalya flight, which I booked through eDreams. The ticket I received from eDreams included an incorrect flight number and PNR code. I was never informed about any changes in the airline or flight schedule. When I ar...
On May 6, 2025, I purchased a flight ticket through the eDreams app. The advertised price was ₺3000, which they charged—but I later discovered that even more money was withdrawn from my account, and this excess charge doesn’t even show up clearly in my bank transaction history. That’s already suspic...
I booked a flight from Amsterdam to London with British Airways through eDreams for October 17–20, 2024, and completed the payment. However, during check-in, British Airways staff informed me that the name on my ticket only included my initials and family name, which they said was incorrect. They re...
We purchased a ticket through eDreams for f*** a*** h*** aktaş with AJet, and everything that could go wrong did. After completing our Paris to Istanbul flight, we missed the Istanbul to Kayseri connection despite checking in, arriving just 15 minutes late. Neither AJet nor eDreams offered any assis...
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