From June 3rd to June 10th, I rented a car through the eDreams website. Despite the fact that I made two reservation changes, the first due to negative supplier reviews and the second due to a driver change, I was charged twice, each time for 1076 TL, despite the fact that they stated the changes were at an additional cost.
The excess of 976 TL was refunded, but the remaining 1,114 TL was not. I also purchased additional insurance through eDreams when renting the car. I contacted the insurance company due to changes in both reservations.
Both policies were cancelled, but the payments were not returned. I'd like a refund for the extra charges. I have been unable to contact anyone in charge. Emails were ineffective, and despite submitting a request via the chatbot, there has been no response.
I booked a rental car through eDreams to pick up at an airport abroad, opting for extra insurance through their site. However, when I arrived at the rental desk in MK, the agency informed me that the eDreams insurance wasn’t valid, forcing me to pay an additional ₺2500 for local insurance. Adding to...
I’m extremely frustrated with eDreams. I rented a car through their platform, but they ended up changing the vehicle I originally booked without any proper explanation. I requested a refund for the amount I paid, and although they claimed the refund was processed over a week ago, I still haven’t rec...
I rented a car through EDreams from a company called Dreams for November 28 to December 1 in Ankara, Turkey. I made a prepaid payment of $168. However, during the payment or reservation process, there was no clear information stating that I would be required to provide a credit card with a 750-euro ...
On September 18, 2025, I rented a car through eDreams to pick up at Ankara Airport. I had a very important appointment that day, so it was essential for me to collect the car on time. However, when I arrived at the airport desk, the representative refused to accept my internationally valid driver’s ...
On August 6, I booked a Hyundai i20 rental via EDreams, selecting pickup from the Izmir Alsancak office. The total cost was ₺2557, and the booking screen clearly displayed a “free cancellation” notice. Based on that, I believed I could cancel at no cost if plans changed. However, when I tried to can...
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